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FAQ
  • Why choose Norse names for your candles?
    We wanted our products to reflect our roots in North East England, and to reflect a time where people respected and lived in harmony with nature, rather than simply exploiting it. The feeling of content and enjoyment of nature without the distractions of modern technology and industrialism.
  • What is your candle wax made of and why?
    Our candle wax is made from a blend of pure Southeast Asian coconut oil and European rapeseed oil This is the most sustainable candle wax we can find. It's certified vegan, halal and kosher We wanted to steer clear of polluting petrochemicals and shady soy products that contribute to deforestation Rapeseed oil production emits the least carbon of any common vegetable oil. The flowers are also bee-friendly, and contribute to pollination and biodiversity Coconut wax comes from coconut flesh. Coconut trees require very little in the way of pesticides and have a low requirement for artificial irrigation- plus they're not associated with deforestation While it's possible to obtain organic European soy traced from farm to fork, this isn't the same for candle wax. The consumer demand for transparency isn't big enough when it comes to candles. Most soy worldwide comes from genetically modified monoculture megafarms, where biodiversity is low and forests often destroyed to make space for more agriculture. That's not what we're about And paraffin wax? Well, I'm sure we don't have to say any more there... Our rapeseed and coconut blend is not only the most sustainable we could find, it also burns clean and long, with low soot- and is a great fragrance carrier for our premium essential oil blends
  • What fragrances do you use?
    We only use 100% natural essential oils in our candles No synthetics, no "fragrance oils" We source these oils as sustainably as possible and actively avoid oils that are not sustainable, while seeking sustainable alternatives For example, we will not use rosewood oil and instead use ho wood oil, which is a similar but sustainable alternative that avoids over-exploitation of the rosewood tree We constantly reassess sustainability and look for oils and suppliers with the best sustainability credentials so that we can showcase our beautiful natural world without harming it Please note that all of our candle fragrance formulas are independently assessed and labelled with any potential allergen or toxicity causing chemicals as per UK and EU law. All fragrances and natural oils are composed of chemicals. We understand that the chemical names may look a little offputting if you aren't familiar with them, but they do not mean that we are using any synthetic, unnatural or ultra-processed products in our products Our products are all safe for the environment when used in the intended way and any residual product disposed of in the correct manner
  • What are the wicks made of?
    Our wicks are made of a natural cotton and linen blend. The fibre is unbleached, and certified to Oekotex 100 standard In the interests of transparency, they are dipped in paraffin to help them burn cleanly We have tried lots of different wicks when formulating our candles, and these are by far the best While we'd love to use wicks that are 100% petrochemical free, our trials with wooden or natural wax coated wicks have sadly proved highly unsatisfactory. This is because the rapeseed and coconut wax blend combined with essential oils is notoriously fickle, and our chosen wicks are specially designed to deal with these demands We will continue to look at even more sustainable options in future, and if we find something that meets our strict performance criteria we will use it!
  • Talk me through your packaging choices
    Our candle jars are made from 100% recyclable glass. The bottom labels are made from recycled paper We use Flexihex Air wraps which are made from 100% recycled paper/card, and are lightweight. These are boxed in 100% recycled card boxes, with a lightweight labelling sleeve made from 80% recycled and 20% FSC certified fibres If you've ordered online, your candle box will be wrapped in recycled paper, then packaged in a 100% recycled cardboard box and taped with recycled paper tape Our packaging is completely plastic free, lightweight, recyclable, and purposely free of any frills/additional labels and trinkets to aid recycling This is sustainable luxury with the emphasis on sustainability For some candles, we may include a reusable candle coaster. These are always designed to complement your home and encourage long term reuse. They will always be made of sustainable, upcycled or recycled materials (see individual details on product pages)
  • What if my candle looks a bit cracked/rough on the surface?
    Due to the use of entirely natural wax and oils, our candles can be a bit sensitive to temperature and show surface cracks and blemishes if they have been exposed to cold conditions These are usually entirely cosmetic and will melt away (literally) as you burn your candle. They do not affect performance We're grateful of your acceptance of these artefacts as part of the experience of our highly sustainable candles If you do feel you are experiencing issues affecting the performance/enjoyment of your candle please do get in touch and we'd love to discuss and make any problems right
  • How can I recycle my candle jar?
    Our candle jars are purposely kept simple but attractive, so they look great in your home and are easy to repurpose or recycle afterwards Of course, the most sustainable option is to repurpose your jar as a plant pot, pencil pot or anything else you can think of around the home (please do send us your ideas and inspiration!) You can't repurpose or recycle a candle jar that's dirty or still has wick remnants inside, so please do clean out the jar before reusing or popping in the recycling bin You can do this in a number of ways- please be careful when handling hot glass or wax though! Our natural wax melts at a low temperature (between 40 and 50 degrees C) so you don't have to get them super-hot to clean out You can try resting the used candle in a bowl of hot water for a few minutes, popping in the oven for 10 minutes at 50 degrees, or putting them in the freezer for a couple of hours and scraping out the wax. If you're using a warm method, simply pour the residual melted wax into the bin (never down the sink!), then detach the wick remnant along with its sticky pad and pop these in the bin too before wiping out the jar with a piece of scrap paper or kitchen roll. You can then rinse out the jar with a bit of soapy water and leave it to dry off
  • What are all the chemical warnings on the bottom of my candle? Aren't these candles natural?
    Our candles are made only from 100% natural wax and essential oils All essential oils contain a combination of molecules that gives them their unique scents and characteristics. Even natural products can cause allergies, irritation or damage to the environment if not used in their intended way- that's why there are strict laws governing the use and labelling of these products. Don't worry, our candles are perfectly safe when used as intended, and all essential oils are within the levels permitted for their product class. However, please note- residual candle contents should be disposed of in the bin and never down the drain. Please don't pour melted wax down the sink, or try washing out used candle jars in the dishwasher. Not only is this likely to cause clogging of your drains or break the dishwasher, but many essential oils are harmful to aquatic life and it's important to avoid discharging them into the waterways.
  • How can I get the most out of my candle?
    We test all of our candles and fragrance combinations to ensure that they give a consistently good burn and great scent when used as intended However, you'll get the most out of your candle if you follow a few rules: -Burn your candle away from any drafts or breezes. Not only does this help the wax to melt evenly, it also helps to prevent the flame or wax blowing and coming into contact with anything else in your house- reducing the risk of fire - Burn your candle until the wax pool has completely melted across the top of the candle. Repeatedly burning for shorter periods will cause "tunneling" of the wax, making it impossible to burn it all and meaning that some of that lovely fragranced wax will be wasted -Trim the wick to 1cm between burns. It's tempting just to relight your candle between burns without doing this, but trimming the wick helps to improve the consistency of your candle burning, and reduces the risk of large flames which might cause injury- or simply cause your candle to burn down more quickly than you'd like -Use a coaster or suitable heat resistant surface. Candles do get hot at the bottom, particularly later on in life. Using a coaster can help to protect your precious furniture from burns or heat marks. If you need some inspiration, our dýr range of candles come with a beautiful reclaimed wood coaster included in the box. -As our candles are all natural, we've found that the wax can often settle a little lumpy or with small holes in when set after a burn. Don't worry- this won't affect the quality of the next burn or your ability to relight the candle.
  • Where are your candles made?
    All of our candles are hand made and hand poured in County Durham, UK
  • Can I visit your shop/showroom?
    Sorry, unfortunately we don't yet have a shop or showroom that's open to the public
  • Where can I buy your candles?
    Currently, our candles are only available at kyrra.co.uk We do plan to make our products available through selected retail and wholesale partners soon, so please watch this space!
  • What do I get if I create an account?
    Well, you get all the boring but useful stuff like being able to look up past orders, save address and payment details for future orders (all protected with industry standard encryption of course) We promise you won't get lots of spam or marketing emails (and we won't sell your details to anyone else) We want to make it exciting for you to be part of the family too (if you like that sort of thing!) so we plan to create a members area with exclusive content, and to introduce perks for our regular customers such as free gifts and exclusive items- watch this space for future developments!
  • Are you associated with Fyri.co?
    No, we have no association with fyri.co
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